The Customer Experience Club is quite simply a unique place where people working in veterinary customer care teams can share knowledge, access training and stay up to date with all the latest developments in the customer care sector.

Members can engage in a number of ways:

Online – The Cx club online learning platform hosts hundreds of hours of information videos from pet and horse owners, customer experience experts and practice teams.

Congress – Our annual Summer Cx Congress brings together key players in the field of customer experience – click here to find out more and book your ticket.

UpFront Magazine – Regular newsletters and our new quarterly magazine Upfront keep members abreast of latest news and best practice – view the digital version of our first issue of Upfront by clicking here.



Love this cheeky reindeer 👍🥕🦌😀😂
Be more reindeer 👍
Have a fab day
PS don’t forget your early bird tickets for congress
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Ate the snowman’s nose 😂😂😂

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Always a good one to share with your colleagues and team
Price is what the owners pay for your services but value is what they get from the practice
And what they get is the veterinary bit PLUS the #CX they receive from you and the rest of the #OneVetTeam
The impact of the #CX on the value " felt" by your clients and owners is massive
Hence why it is so important that we invest in making the #CX better for owners at all of the key touch points
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Lovely write up from @VBJMagazine Thankyou
Truly was a fab day #cxcongress2017
See you all next year #cxcongress2018
16th June 2018 #cx https://t.co/7RCvHC9dDd

Customer service in spotlight at Cx Congress. https://t.co/Iwd4T5KI2n @OnswitchLtd @Cxclubcare

Customer service in spotlight at Cx Congress https://t.co/TayXuXwKMK

Busy day for #TeamOnswitch
Speaking at @SPVSVPMA_Events @VetsNorth, Bertha in Southwest and managing post @Cxclubcare congress details #cx

Another excellent CX congress, thank you @OnswitchLtd @Cxclubcare

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CX Club

If a picture paints a thousand words, just imagine how many chapters a video unlocks.



UpFront is not so much as a magazine: it’s more of a movement – a force for change


CX Congress

Cx Congress is the only place where the programme, speakers and events are entirely dedicated to the unique needs of customer experience professionals