The Customer Experience Club is quite simply a unique place where people working in veterinary customer care teams can share knowledge, access training and stay up to date with all the latest developments in the customer care sector.

Members can engage in a number of ways:

Online – The Cx club online learning platform hosts hundreds of hours of information videos from pet and horse owners, customer experience experts and practice teams.

Congress – Our annual Summer Cx Congress brings together key players in the field of customer experience – click here to find out more and book your ticket.

UpFront Magazine – Regular newsletters and our new quarterly magazine Upfront keep members abreast of latest news and best practice – view the digital version of our first issue of Upfront by clicking here.


"The worst day ever"
You experience the sadness due to pet loss on a daily basis when you are front of house - what do you do in practice to make things a bit easier for your clients?
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And so begins another week!
Tell us, how do you handle difficult situations whilst being awesome?
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💗 Valentines day - need a hug? Of course you do . . . . . Have 5, our pleasure 💗 ... See MoreSee Less

Five Different Hugs for Valentines Day! #theoriginalhuggingdogs #huggingdogs #valentinesdaydogs #bordercollie #chihuahua #terrier Music courtesy of Daniel Tuesday 🙂

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Invest in yourself

Invest in your team

Invest in your business

#becauseyourworthit #OneVetTeam
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Lovely write up from @VBJMagazine Thankyou
Truly was a fab day #cxcongress2017
See you all next year #cxcongress2018
16th June 2018 #cx https://t.co/7RCvHC9dDd

Customer service in spotlight at Cx Congress. https://t.co/Iwd4T5KI2n @OnswitchLtd @Cxclubcare

Customer service in spotlight at Cx Congress https://t.co/TayXuXwKMK

Busy day for #TeamOnswitch
Speaking at @SPVSVPMA_Events @VetsNorth, Bertha in Southwest and managing post @Cxclubcare congress details #cx

Another excellent CX congress, thank you @OnswitchLtd @Cxclubcare

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CX Club

If a picture paints a thousand words, just imagine how many chapters a video unlocks.



UpFront is not so much as a magazine: it’s more of a movement – a force for change


CX Congress

Cx Congress is the only place where the programme, speakers and events are entirely dedicated to the unique needs of customer experience professionals