The Customer Experience Club is quite simply a unique place where people working in veterinary customer care teams can share knowledge, access training and stay up to date with all the latest developments in the customer care sector.

Members can engage in a number of ways:

Online – The Cx club online learning platform hosts hundreds of hours of information videos from pet and horse owners, customer experience experts and practice teams.

Congress – Our annual Summer Cx Congress brings together key players in the field of customer experience – click here to find out more and book your ticket.

UpFront Magazine – Regular newsletters and our new quarterly magazine Upfront keep members abreast of latest news and best practice – view the digital version of our first issue of Upfront by clicking here.


mmmmmm what do you think could be done better with this weeks #MSHOTW? ... See MoreSee Less

Welcome to this weeks #MSHOTW aka mystery shopping highlight of the week. P: Hello XXX vets XXXX speaking, how may I help C: Hi I was wondering how much you charge from a dog booster please? P: I am s...

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Lovely to see BrightSide vets in the VBJ this edition
Great customer centred features
Love it
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Delighted to let you know that Prof Liz Stokoe will be back for CXCongress2018
She will be sharing her learnings from her findings from listening to vet practice phone calls
She will be in both the Equine and Pet streams so keep the date
June 16th 2018
Please tell your friends 👍😀
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Today's #MSHOTW
What are your thoughts about this one?

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Welcome to this weeks #MSHOTW aka mystery shopping highlight of the week. P: Answerphone answers with a practice greeting then it starts to ring for over 10 rings, someone then picks up the phone........

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Remember Prof Liz Stokoe from #CXCongress17 well she is looking for phone calls to analyse for the project she is doing
So if you have calls recorded and would like to help Liz with her work please let us know
We need equine and pet calls
If you want to join in please email sophie@onswitch.co.uk
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Lovely write up from @VBJMagazine Thankyou
Truly was a fab day #cxcongress2017
See you all next year #cxcongress2018
16th June 2018 #cx https://t.co/7RCvHC9dDd

Customer service in spotlight at Cx Congress. https://t.co/Iwd4T5KI2n @OnswitchLtd @Cxclubcare

Customer service in spotlight at Cx Congress https://t.co/TayXuXwKMK

Busy day for #TeamOnswitch
Speaking at @SPVSVPMA_Events @VetsNorth, Bertha in Southwest and managing post @Cxclubcare congress details #cx

Another excellent CX congress, thank you @OnswitchLtd @Cxclubcare

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CX Club

If a picture paints a thousand words, just imagine how many chapters a video unlocks.



UpFront is not so much as a magazine: it’s more of a movement – a force for change


CX Congress

Cx Congress is the only place where the programme, speakers and events are entirely dedicated to the unique needs of customer experience professionals