The Customer Experience Club is quite simply a unique place where people working in veterinary customer care teams can share knowledge, access training and stay up to date with all the latest developments in the customer care sector.

Members can engage in a number of ways:

Online – The Cx club online learning platform hosts hundreds of hours of information videos from pet and horse owners, customer experience experts and practice teams.

Congress – Our annual Summer Cx Congress brings together key players in the field of customer experience – click here to find out more and book your ticket.

UpFront Magazine – Regular newsletters and our new quarterly magazine Upfront keep members abreast of latest news and best practice – view the digital version of our first issue of Upfront by clicking here.


Please help Jess with her research project
She would really like responses from you and your awesome colleagues at the front desk
So can you take 5 minutes to fill in and please share with all your Customer Care colleagues
Jess will be writing up her findings and sharing them
The results will be very interesting we are sure
#cx #data
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Happiness & Joy in Veterinary Medicine
Meet Dr Andy Roark who will be speaking at CXCongress2018
He is a great guy and brings a different perspective to Vet practice life
We look forward to welcoming him to the UK
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“If we look and think that we should be snuggling puppies and kittens all day, we’re always going to feel like our lives are not where they should be.”

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Tickets on sale now
Plan ahead
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Hello folks only a few weeks to go until the old pound coin is no longer legal tender
So do you have a plan to use up all your old pound coins?
Best check all those places where coins go
Also what will you do to make sure your clients will know - worth a few posts to remind them, as we had forgotten so guess they might too
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Sunday public service broadcast The old £1 coin is invalid as of October 15 th You can't use it to buy or accept it as payment so best dig out all your savings pots and sort them out Onswitch HQ f...

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Lovely write up from @VBJMagazine Thankyou
Truly was a fab day #cxcongress2017
See you all next year #cxcongress2018
16th June 2018 #cx https://t.co/7RCvHC9dDd

Customer service in spotlight at Cx Congress. https://t.co/Iwd4T5KI2n @OnswitchLtd @Cxclubcare

Customer service in spotlight at Cx Congress https://t.co/TayXuXwKMK

Busy day for #TeamOnswitch
Speaking at @SPVSVPMA_Events @VetsNorth, Bertha in Southwest and managing post @Cxclubcare congress details #cx

Another excellent CX congress, thank you @OnswitchLtd @Cxclubcare

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CX Club

If a picture paints a thousand words, just imagine how many chapters a video unlocks.



UpFront is not so much as a magazine: it’s more of a movement – a force for change


CX Congress

Cx Congress is the only place where the programme, speakers and events are entirely dedicated to the unique needs of customer experience professionals