The Customer Experience Club is quite simply a unique place where people working in veterinary customer care teams can share knowledge, access training and stay up to date with all the latest developments in the customer care sector.

Members can engage in a number of ways:

Online – The Cx club online learning platform hosts hundreds of hours of information videos from pet and horse owners, customer experience experts and practice teams.

Congress – Our annual Summer Cx Congress brings together key players in the field of customer experience – click here to find out more and book your ticket.

UpFront Magazine – Regular newsletters and our new quarterly magazine Upfront keep members abreast of latest news and best practice – view the digital version of our first issue of Upfront by clicking here.


Lovely Congress Pre day now available to book
2-7pm with a splendid afternoon tea
All about LEAN process mapping of the customer journey and voice phonetics on the phone
Great workshops for all who like to dig a bit deeper
See you there 👍....please pass this on to friends and colleagues
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Good afternoon everyone

Have a read of the #MSHOTW and see how you can make it a bit better
Helping owners get what they need means going beyond the initial query
In this case it was all about wormers but really it was all about health checks and puppy vaccines

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Welcome to this week’s #MSHOTW aka Mystery Shopping Highlight of the week P: Hello XXXXX vets XXXX speaking how can I help? C: Hello, can you tell me how much it will be to get my dog wormed please ...

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Happy New Year from all of us to all of you
As we start a new year its worth remembering the words of Maya Angelou, who inspires much of what we do at CXClub and CXCongress,....its all about how we make people feel
lets make 2018 a really good one #CX
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Lovely write up from @VBJMagazine Thankyou
Truly was a fab day #cxcongress2017
See you all next year #cxcongress2018
16th June 2018 #cx https://t.co/7RCvHC9dDd

Customer service in spotlight at Cx Congress. https://t.co/Iwd4T5KI2n @OnswitchLtd @Cxclubcare

Customer service in spotlight at Cx Congress https://t.co/TayXuXwKMK

Busy day for #TeamOnswitch
Speaking at @SPVSVPMA_Events @VetsNorth, Bertha in Southwest and managing post @Cxclubcare congress details #cx

Another excellent CX congress, thank you @OnswitchLtd @Cxclubcare

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CX Club

If a picture paints a thousand words, just imagine how many chapters a video unlocks.



UpFront is not so much as a magazine: it’s more of a movement – a force for change


CX Congress

Cx Congress is the only place where the programme, speakers and events are entirely dedicated to the unique needs of customer experience professionals