The Customer Experience Club is quite simply a unique place where people working in veterinary customer care teams can share knowledge, access training and stay up to date with all the latest developments in the customer care sector.

Members can engage in a number of ways:

Online – The Cx club online learning platform hosts hundreds of hours of information videos from pet and horse owners, customer experience experts and practice teams.

Congress – Our annual Summer Cx Congress brings together key players in the field of customer experience – click here to find out more and book your ticket.

UpFront Magazine – Regular newsletters and our new quarterly magazine Upfront keep members abreast of latest news and best practice – view the digital version of our first issue of Upfront by clicking here.


Come along to London Vet Show , stand U66 to be in with a chance of winning a ticket to CXCongress2018
Also a few bottles of Prosecco as prizes too 😜👍🥂
So come along and say hello #cx
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If you have a health plan or are looking at getting one then check out this new course on Bertha
Great day out with a good lunch
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Good morning folks
We are curious to know when was the last time you took part in any form of Customer Experience training? Its a great way for the whole practice to talk about each of the key steps on the customers journey around and through your practice. Using a simple Customer Journey poster and some sticky notes you can build a customer journey map. Once you have done this you can make it better at each step
A great exercise for your next meeting #cx
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Great one for a Friday morning
Love the part where he talks about how he judges folks when they treat the less powerful folks in the room badly .
Lets make sure we enjoy life, have fun and make every day as good as we can
have a lovely Friday
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Lovely write up from @VBJMagazine Thankyou
Truly was a fab day #cxcongress2017
See you all next year #cxcongress2018
16th June 2018 #cx https://t.co/7RCvHC9dDd

Customer service in spotlight at Cx Congress. https://t.co/Iwd4T5KI2n @OnswitchLtd @Cxclubcare

Customer service in spotlight at Cx Congress https://t.co/TayXuXwKMK

Busy day for #TeamOnswitch
Speaking at @SPVSVPMA_Events @VetsNorth, Bertha in Southwest and managing post @Cxclubcare congress details #cx

Another excellent CX congress, thank you @OnswitchLtd @Cxclubcare

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CX Club

If a picture paints a thousand words, just imagine how many chapters a video unlocks.



UpFront is not so much as a magazine: it’s more of a movement – a force for change


CX Congress

Cx Congress is the only place where the programme, speakers and events are entirely dedicated to the unique needs of customer experience professionals