WELCOME TO THE CX CLUB


The Customer Experience Club is quite simply a unique place where people working in veterinary customer care teams can share knowledge, access training and stay up to date with all the latest developments in the customer care sector.

Members can engage in a number of ways:

Online – The Cx club online learning platform hosts hundreds of hours of information videos from pet and horse owners, customer experience experts and practice teams.

Congress – Our annual Summer Cx Congress brings together key players in the field of customer experience – click here to find out more and book your ticket.

UpFront Magazine – Regular newsletters and our new quarterly magazine Upfront keep members abreast of latest news and best practice – view the digital version of our first issue of Upfront by clicking here.

QUESTIONS? GET IN TOUCH NOW

17 hours ago

Cxclubcare

#MondayMotivation
#OneVetTeam
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3 days ago

Cxclubcare

Evening all
A quick question for you all
We had the pleasure of spending some time with a lovely Pet Cremation team this week
We had a look around and saw what actually happens
It was so dignified with a chapel of rest, single chambers and so much more
Having never seen behind the scenes it was eye opening, so we wondered how many have you have visited a crematoria and seen what happens
Once you know you can be so much more confident to talk about what happens at a very sad time
So how many of you have visited your pet crem?
And if you haven’t, arrange a visit
Have a great weekend
#CustomerExperienceMatters
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4 days ago

Cxclubcare

What day is your 'next day'?
#FriYAY
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6 days ago

Cxclubcare

On #WorldEmojiDay share your plans for today using only emoji's ... See MoreSee Less

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1 week ago

Cxclubcare

#MondayMotivation ... See MoreSee Less

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Avoid surprising customers is key
Great customer experience is about making it easier to visit the vet and get great patient outcomes #MakeItEasier #MakeItSimpler #CxCongress2019
#NoSurprises #cx #FixedFee https://t.co/8hE2H0aXxE

It's good to step back once in a while ...especially when you're a busy #veterinary practice manager, owner or at the front line of #CustomerExperience. Read my latest blog for a bit of inspiration! @Cxclubcare @CathMayorMayNot @power_katharine https://t.co/LNUKU7Newd

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CX Club

If a picture paints a thousand words, just imagine how many chapters a video unlocks.

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UpFront

UpFront is not so much as a magazine: it’s more of a movement – a force for change

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CX Congress

Cx Congress is the only place where the programme, speakers and events are entirely dedicated to the unique needs of customer experience professionals