The Customer Experience Club is quite simply a unique place where people working in veterinary customer care teams can share knowledge, access training and stay up to date with all the latest developments in the customer care sector.

Members can engage in a number of ways:

Online – The Cx club online learning platform hosts hundreds of hours of information videos from pet and horse owners, customer experience experts and practice teams.

Congress – Our annual Summer Cx Congress brings together key players in the field of customer experience – click here to find out more and book your ticket.

UpFront Magazine – Regular newsletters and our new quarterly magazine Upfront keep members abreast of latest news and best practice – view the digital version of our first issue of Upfront by clicking here.


14 hours ago


Don’t sweat the small stuff!
Have the best week

That jump though 😂😂
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What a fabulous cat .. great Cattitude 👍
Thought you might like this one

If you would like to learn about how to make the practice more cat friendly check out the Developing Cattitude day on #Bertha
Really nice day learning about really useful, easy to do steps to make a trip to you easier for the cats


The Dodo
This cat has been sailing around the Atlantic with her parents her whole life and she loves to swim 🌊
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1 day ago


Recharged, refreshed? Ready to face the new week? ... See MoreSee Less

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2 days ago



Have an awesome big stick sort of weekend 👍
Happy dog

When your dog decides to bring a tree home 😂😂
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3 days ago


Morning folks
This one made us smile this week
What creative solutions do you have at work?
#creativity #FrontDeskSuperstars
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Great to see noise free firework exist
Worth sharing with folks as it is a challenging time for many animals #noisefree #bonfire

#cxcongress2019 come and get a schedule at #BVNAcongress #bvna2018 @Cxclubcare

What do you love about your job?
#clients #animals #team #cx
Fab to hear you love your job, yes there are things you would like to change -pay, hours , angry people and PTS but 498 people like what they do 👍
#cx #OneVetTeam #data @vettimesuk @VBJMagazine

@drdavenicol @vettimesuk @Cxclubcare when asked what’s the worst but of your job Angry clients,pay,PTS , hours &stressful n=498 relevant #OneVetTeam #cx Report will be public for all and snippets coming through at @Cxclubcare Just doing data crunching

@drdavenicol @vettimesuk @Cxclubcare Findings from soon to be published CXClub Customer Care team survey shows team love their work, colleagues and patients when asked “What’s best bit of your job” Statistical relevance with 498 respondents #cx #OneVetTeam p1

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CX Club

If a picture paints a thousand words, just imagine how many chapters a video unlocks.



UpFront is not so much as a magazine: it’s more of a movement – a force for change


CX Congress

Cx Congress is the only place where the programme, speakers and events are entirely dedicated to the unique needs of customer experience professionals