WELCOME TO THE CX CLUB


The Customer Experience Club is quite simply a unique place where people working in veterinary customer care teams can share knowledge, access training and stay up to date with all the latest developments in the customer care sector.

Members can engage in a number of ways:

Online – The Cx club online learning platform hosts hundreds of hours of information videos from pet and horse owners, customer experience experts and practice teams.

Congress – Our annual Summer Cx Congress brings together key players in the field of customer experience – click here to find out more and book your ticket.

UpFront Magazine – Regular newsletters and our new quarterly magazine Upfront keep members abreast of latest news and best practice – view the digital version of our first issue of Upfront by clicking here.

QUESTIONS? GET IN TOUCH NOW

3 days ago

Cxclubcare

"Creating a good end of life experience" - something we all want to do well, right??
Join us at Cx Congress and let our speaker Mary Gardner from the USA give you some ideas and thoughts on making this experience better for pets, their family and you!
💙 See you there to show you care 💜
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4 days ago

Cxclubcare

#MondayMotivation
Be more bumblebee
Have a great week Cx ninjas 👍
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1 week ago

Cxclubcare

The countdown for #cxcongress2019 is well and truly on - the bag has arrived at HQ this week!

There is still time to buy tickets, you can buy through our website cxclub.care/cx-congress-2019-agenda/ or give one of the team a call on 01476 565 343 or drop us an email hello@cxclub.care 🙂

Looking forward to seeing you there!
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1 week ago

Cxclubcare

The consult stream at this years Cx Congress is shaping up to be fantastic! So very relevant, great international speakers giving you the tools to go that extra mile. Who's coming? £50 off for nurses to celebrate #VNAM19
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2 weeks ago

Cxclubcare

Every day we are hooked emotionally by the pets and people we meet. The most challenging/rewarding/draining part of our role is caring for end of life.
You are invited to attend the Interactive full-day at #CxCongress, covering all aspects of managing end of life care to deliver a better customer experience.
“Caregiver burden and relief – when loving hurts.”
Until one has managed a terminally ill or geriatric pet, you cannot full appreciate the toll it has on caregivers. The burden caregiver’s have can lead to more depression and anxiety than the passing of the pet. How can you and the whole team identify the needs of the caregiver and support them properly thought this time. #GreyMuzzles
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https://t.co/i9znxLLxNU
Check out the Saturday 4 streams
Great reception stream
Very thought provoking leader/manager stream
Excellent consult stream
SQP far&equine stream
So grand team day out
Customer Experience Matters
#cx #onevetteam

https://t.co/i9znxLLxNU
Check out the Saturday 4 streams
Great reception stream
Very thought provoking leader/manager stream
Excellent consult stream
SQP far&equine stream
So grand team day out
Customer Experience Matters
#cx #onevetteam

Starting to put together my slides for my talk - how to create a memorable consult (for all the right reasons!) at this years Cx Congress - it's a fab programme with something for every member of the team - why not take a look? https://t.co/BDEhqthLuv @OnswitchLtd @Cxclubcare

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CX Club

If a picture paints a thousand words, just imagine how many chapters a video unlocks.

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UpFront

UpFront is not so much as a magazine: it’s more of a movement – a force for change

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CX Congress

Cx Congress is the only place where the programme, speakers and events are entirely dedicated to the unique needs of customer experience professionals