WELCOME TO THE CX CLUB


The Customer Experience Club is quite simply a unique place where people working in veterinary customer care teams can share knowledge, access training and stay up to date with all the latest developments in the customer care sector.

Members can engage in a number of ways:

Online – The Cx club online learning platform hosts hundreds of hours of information videos from pet and horse owners, customer experience experts and practice teams.

Congress – Our annual Summer Cx Congress brings together key players in the field of customer experience – click here to find out more and book your ticket.

UpFront Magazine – Regular newsletters and our new quarterly magazine Upfront keep members abreast of latest news and best practice – view the digital version of our first issue of Upfront by clicking here.

QUESTIONS? GET IN TOUCH NOW

2 days ago

Cxclubcare

www.facebook.com/thedodosite/videos/2223886137900691/

This is just so lovely
Pets are family
It’s a happy ending 👍
Have a great weekend
#cx #Family #care

The Dodo
This guy found a tiny kitten in the rubble of a huge fire — and promised to make him a part of his family if he survived 😻
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2 days ago

Cxclubcare

This weeks #MSHOTW is an equine one from Sweden
How would you do this differently?
#CX
www.facebook.com/204514882908567/posts/2529885393704826/Good morning and welcome to the #MSHOTW where we discuss a real call made into practice. This weeks call was made into a practice in Sweden...

Ring ring ring .......16 rings

P: Hello xxx practice

C: Oh hello I think my horse needs his teeth checking now it’s winter ... I was wondering what you do and how much that will be

P: Are you registered with us

C: No

P: Ok well you need to see a vet before we can talk about teeth

C: Oh ok ......

P: Practice - so we can’t tell you about teeth without seeing the vet

C: Oh ok then thanks

P: Practice ... bye then

C: Bye

Let us know how this could be handled differently and how you discuss services with potential new clients ☺️
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3 days ago

Cxclubcare

Hello everyone
Here’s a short video with some FAQ about CXCongress 2019
Enjoy
And book soon🎄⛄️👍
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4 days ago

Cxclubcare

Never underestimate anyone or anything!!
#CleverParrot

Animal Cognition
An inventive yellow-headed Amazon parrot has figured out that he can use a shed feather to scratch those hard-to-reach spots. This is an example of animal tool-use.
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4 days ago

Cxclubcare

Wednesday What❓
This week we want to ask - "What are you all doing to make your waiting rooms festive?"
Share your pictures and give us all some inspiration!
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CX Club

If a picture paints a thousand words, just imagine how many chapters a video unlocks.

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UpFront

UpFront is not so much as a magazine: it’s more of a movement – a force for change

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CX Congress

Cx Congress is the only place where the programme, speakers and events are entirely dedicated to the unique needs of customer experience professionals