WELCOME TO THE CX CLUB


The Customer Experience Club is quite simply a unique place where people working in veterinary customer care teams can share knowledge, access training and stay up to date with all the latest developments in the customer care sector.

Members can engage in a number of ways:

Online – The Cx club online learning platform hosts hundreds of hours of information videos from pet and horse owners, customer experience experts and practice teams.

Congress – Our annual Summer Cx Congress brings together key players in the field of customer experience – click here to find out more and book your ticket.

UpFront Magazine – Regular newsletters and our new quarterly magazine Upfront keep members abreast of latest news and best practice – view the digital version of our first issue of Upfront by clicking here.

QUESTIONS? GET IN TOUCH NOW

1 week ago

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#MondayMusings ... See MoreSee Less

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2 weeks ago

Cxclubcare

Lovely post from Mary Gardner about Bucket lists
Always a tough decision for folks this may well help a little
#CXWhen you are close to making the difficult decision to say goodbye to your pet, and this is quite common during the holiday season, I encourage you to make a ‘bucket list.’ Make a list of things that your pet still loves to do – laying in the sun, going for a walk, eating a hamburger, whatever it is. And then do them! You will cherish the memories for years to come.

Here is a picture of my sweet boy Duncan’s bucket list. 💚

Don't forget to tune in to my Facebook Live event this Wednesday Lap of Love Veterinary Hospice, Inc. to learn even more about the importance of bucket lists. If you have a list of your own, share with me in the comments below. 🙂
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3 weeks ago

Cxclubcare

#MondayMotivation
Make this your superpower this week - it makes a huge difference!
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1 month ago

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1 month ago

Cxclubcare

So what do you think about this lovely sensory garden we found on a road trip in Australia
Calming herbs and a seat to wait outside ( the weather helps a bit!)
Dogs are welcome to pee on the herbs too
It makes for a calm and tranquil arrival to the practice
#CX #petexperience #PX #sensorygarden
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How would you rate your practice's euthanasia experience? At the @Cxclubcare Congress, @drmarygardner explained how we can increase the number of clients that return to a practice after euthanasia: https://t.co/0Kp8iGhY5w

@CathMayorMayNot @Cxclubcare @OnswitchLtd It's the little extras that literally cost nothing...it's care & personal touch!

Avoid surprising customers is key
Great customer experience is about making it easier to visit the vet and get great patient outcomes #MakeItEasier #MakeItSimpler #CxCongress2019
#NoSurprises #cx #FixedFee https://t.co/8hE2H0aXxE

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CX Club

If a picture paints a thousand words, just imagine how many chapters a video unlocks.

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UpFront

UpFront is not so much as a magazine: it’s more of a movement – a force for change

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CX Congress

Cx Congress is the only place where the programme, speakers and events are entirely dedicated to the unique needs of customer experience professionals