WELCOME TO THE CX CLUB


The Customer Experience Club is quite simply a unique place where people working in veterinary customer care teams can share knowledge, access training and stay up to date with all the latest developments in the customer care sector.

Members can engage in a number of ways:

Online – The Cx club online learning platform hosts hundreds of hours of information videos from pet and horse owners, customer experience experts and practice teams.

Congress – Our annual Summer Cx Congress brings together key players in the field of customer experience – click here to find out more and book your ticket.

UpFront Magazine – Regular newsletters and our new quarterly magazine Upfront keep members abreast of latest news and best practice – view the digital version of our first issue of Upfront by clicking here.

QUESTIONS? GET IN TOUCH NOW

1 week ago

Cxclubcare

#SuicidePreventionDay
Look after yourself and each other
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2 weeks ago

Cxclubcare

#MondayMotivation ... See MoreSee Less

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3 weeks ago

Cxclubcare

#MondayMotivation
Have a great week!
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3 weeks ago

Cxclubcare

Very wise words from Dr MaryHere is a question I am asked all the time, “How will I know when it’s time?” And my advice is normally pretty simple. You want to make sure you say goodbye on a good day, not a bad day. I tell my clients – and myself to be honest – to draw a line in the sand that is tailored to your pet’s disease, quality of life, and personality. When they get near or past this line, it is time to send them off in a good way. ... See MoreSee Less

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3 weeks ago

Cxclubcare

One of our pets Kato had his annual check up and booster today
He is all good and happily home
So what role do you play in the pets arrival for their annual check up
Weighing?
Health questionnaire?
Parasite details checked?
What other things do you do to help the appointment go well and smoothly?
#customer #experience #matters
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How would you rate your practice's euthanasia experience? At the @Cxclubcare Congress, @drmarygardner explained how we can increase the number of clients that return to a practice after euthanasia: https://t.co/0Kp8iGhY5w

@CathMayorMayNot @Cxclubcare @OnswitchLtd It's the little extras that literally cost nothing...it's care & personal touch!

Avoid surprising customers is key
Great customer experience is about making it easier to visit the vet and get great patient outcomes #MakeItEasier #MakeItSimpler #CxCongress2019
#NoSurprises #cx #FixedFee https://t.co/8hE2H0aXxE

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CX Club

If a picture paints a thousand words, just imagine how many chapters a video unlocks.

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UpFront

UpFront is not so much as a magazine: it’s more of a movement – a force for change

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CX Congress

Cx Congress is the only place where the programme, speakers and events are entirely dedicated to the unique needs of customer experience professionals