WELCOME TO THE CX CLUB


The Customer Experience Club is quite simply a unique place where people working in veterinary customer care teams can share knowledge, access training and stay up to date with all the latest developments in the customer care sector.

Members can engage in a number of ways:

Online – The Cx club online learning platform hosts hundreds of hours of information videos from pet and horse owners, customer experience experts and practice teams.

Congress – Our annual Summer Cx Congress brings together key players in the field of customer experience – click here to find out more and book your ticket.

UpFront Magazine – Regular newsletters and our new quarterly magazine Upfront keep members abreast of latest news and best practice – view the digital version of our first issue of Upfront by clicking here.

QUESTIONS? GET IN TOUCH NOW

2 days ago

Cxclubcare

#MondayMotivation ... See MoreSee Less

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7 days ago

Cxclubcare

Good morning
Do you remember seeing Fred atCXCongress a few years ago?
Well he was on the BBC this morning talking about a new kids cooking show in CBBC
He just said his famous words that he uses to describe great service
Fred says “see, smile and say hello to your customer before your customers sees you, smiles at you and says hello to you”

Wise words
Who remembers his session?
#CustomerExperience
#Cx
#See #Smile #SayHello
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1 week ago

Cxclubcare

Happy Left Handed people Day
So how many of you are left handed?
Curious to know, as phones and card machines always seem to end up on the right hand side of the workspace
So what workspace changes have you had to make ?
#CX
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1 week ago

Cxclubcare

#MondayMotivation ... See MoreSee Less

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How would you rate your practice's euthanasia experience? At the @Cxclubcare Congress, @drmarygardner explained how we can increase the number of clients that return to a practice after euthanasia: https://t.co/0Kp8iGhY5w

@CathMayorMayNot @Cxclubcare @OnswitchLtd It's the little extras that literally cost nothing...it's care & personal touch!

Avoid surprising customers is key
Great customer experience is about making it easier to visit the vet and get great patient outcomes #MakeItEasier #MakeItSimpler #CxCongress2019
#NoSurprises #cx #FixedFee https://t.co/8hE2H0aXxE

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CX Club

If a picture paints a thousand words, just imagine how many chapters a video unlocks.

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UpFront

UpFront is not so much as a magazine: it’s more of a movement – a force for change

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CX Congress

Cx Congress is the only place where the programme, speakers and events are entirely dedicated to the unique needs of customer experience professionals