Friday is a focussed day that takes the delegates deeper into a single subject area. This year we are delighted that Dr Mary Gardner will be with us all day to help us all with the end of life care that we offer. The day will cover how we manage our senior patients in those final few weeks and months, and how we support their owners through the euthanasia experience.

Who should attend?

Anyone involved in customer care – reception, nurses, managers and vets

Friday 14th June 2019

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Dr Mary Gardner

Dr Mary Gardner, Lap of Love, USA - End of Life and Senior Care

 

 

Dr. Mary Gardner

Dr. Mary Gardner loves a gray muzzle! She is a small animal veterinarian, speaker, consultant, author and inventor. But Veterinary Medicine was not her first career choice. After graduating from the University of Miami, she began working for an enterprise wide retail order management software company where she was a software designer and focused on order management/fulfillment, inventory management and forecasting, drop ship management, cross-channel fulfillment and supply chain management.

Friday 14th June 2019 10.30am – 5.30pm

Interactive full-day, covering all aspects of managing end of life care to deliver a better customer experience, the day will run as follows:

Where are all the grey muzzles? Marketing before it is too late.

The geriatrics are the largest demographic of pets yet a shocking amount do not come into the clinic for over a year before they are euthanized. Many of these pets can benefit from better daily management tips and medications but they are not making the trip to their primary care veterinarian. Learn what is important to the families and how to get them into your doors so that they can have the best possible care during these vital years.

Mapping the euthanasia experience. 

The euthanasia appointment is unparalleled in emotion and sentiment. There are a few things in veterinary medicine, or life moreover, that require as many outward displays of empathy, compassion, and commiseration from a doctor. The tone of voice, delivery of words, bedside manner with both patient and client, and the medical procedure itself become a delicate dance around death that doctor and staff should carefully choreograph and continually improve. It is only through this shared connection that the family will feel lovingly connected with your clinic, ensuring an unsurpassed level of client service.

Caregiver burden and relief – when loving hurts.

Until one has managed a terminally ill or geriatric pet, you cannot full appreciate the toll it has caregivers. The burden caregiver’s have can lead to more depression and anxiety than the passing of the pet. How can you and the whole team identify the needs of the caregiver and support them properly thought this time.

Cx Congress 2019

When: Friday 14th and Saturday 15th June 2019

Where: De Vere East Midlands Conference Centre, NG7 2RJ

Who: Anyone involved in customer care – reception, nurses, managers and vets

Why: The Customer Experience Matters

Ticket Includes:

  • Hot & cold 2 course buffet + several tea and coffee breaks
  • Congress bag and workbook
  • CPD certificate
Quantity Price
Both Friday and Saturday until 31st January 2019 £249 + VAT
Friday only (until 31st January 2019) £149 + VAT
Saturday only (until 31st January 2019) £149 + VAT
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CX Club

If a picture paints a thousand words, just imagine how many chapters a video unlocks.

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UpFront

UpFront is not so much as a magazine: it’s more of a movement – a force for change

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Contact Us

Have any questions? Please don’t hestitate to get in touch and we’ll help in whatever way we can.

Friday 14th June 2019 10.30am – 5.30pm

Interative full-day, covering all aspects of managing end of life care to deliver a better customer experience, the day will run as follows:

Where are all the grey muzzles? Marketing before it is too late.

The geriatrics are the largest demographic of pets yet a shocking amount do not come into the clinic for over a year before they are euthanized. Many of these pets can benefit from better daily management tips and medications but they are not making the trip to their primary care veterinarian. Learn what is important to the families and how to get them into your doors so that they can have the best possible care during these vital years.

Mapping the euthanasia experience. 

The euthanasia appointment is unparalleled in emotion and sentiment. There are a few things in veterinary medicine, or life moreover, that require as many outward displays of empathy, compassion, and commiseration from a doctor. The tone of voice, delivery of words, bedside manner with both patient and client, and the medical procedure itself become a delicate dance around death that doctor and staff should carefully choreograph and continually improve. It is only through this shared connection that the family will feel lovingly connected with your clinic, ensuring an unsurpassed level of client service.

Caregiver burden and relief – when loving hurts.

Until one has managed a terminally ill or geriatric pet, you cannot fully appreciate the toll it has on caregivers. The burden caregiver’s have can lead to more depression and anxiety than the passing of the pet. How can you and the whole staff identify the needs of the caregiver and support them properly thought this time.