Saturday is a multi-stream day, with topics to suit everyone in the team. Our opening speaker Linda Moir will kick off the day by sharing her experiences of the London 2012 Olympics Games Makers, this will be a good start to the day, before you go into the ‘pick n mix’ streams, feel free to move between the streams and experience a little bit of everything.
Click here to download a copy of the full agenda and check out each of the speaker profiles below.
Opening Address – Linda Moir
Linda Moir is an exceptional keynote speaker. From Virgin Atlantic’s award winning service to the exemplary front of house service at the London 2012’s Olympic and Paralympic Games, she has been responsible for famously outstanding operations in HR and customer service management. Linda’s career took off with British Airways, where she worked in HR for air traffic control before rising to HR Director of National Air Traffic Services. In her time spent at the UK’s largest airline, Linda experienced an environment of significant changes as the company transitioned from public to private
When: Friday 14th and Saturday 15th June 2019
Where: De Vere East Midlands Conference Centre, NG7 2RJ
Who: Anyone involved in customer care – reception, nurses, managers and vets
Why: The Customer Experience Matters
|Both Friday and Saturday||£259 + VAT|
|Friday only||£159 + VAT|
|Saturday only||£159 + VAT|
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